Welcome to Cinessance! Below you'll find some information to get you started. If you don’t see a topic covered here, try searching for it on our Help Center. If you haven't signed up yet and would like to learn more, visit What is Cinessance?
Once you've opened the Cinessance app or Cinessance website, select Sign In to access your account and begin watching TV shows and movies. You can sign in on any Cinessance-compatible device, or on multiple compatible devices. If you experience any issues, review the troubleshooting steps at Can’t sign in to Cinessance. If you don't have the Cinessance app, visit How to download the Cinessance app.
You can create profiles for members in your household, allowing them to have their own personalized Cinessance experience. Your account can have up to five individual profiles, and you can set viewing restrictions on each one. Each profile will have its own recommendations based on that profile's ratings and tastes.
Finding TV shows and movies
You can search for titles you’re interested in or browse suggestions provided by Cinessance. Once you start viewing and rating titles, Cinessance will show recommendations. You can also enable subtitles, captions, or alternate audio on many titles.
Managing your account
You can update your account information at any time, and change your email, phone number, or membership plan by selecting the Account option within the Cinessance menu. With Profile & Parental Controls, you can also set viewing restrictions for the profile of your kids. The articles below can help you learn how to manage your account.
Membership & billing
Streaming on different devices
If you have more than one Cinessance-compatible device, you can switch devices at any time. Your membership plan determines the number of screens you can watch at the same time, but it does not restrict the number of devices you can associate with your account. If you want to watch on a new or different device, sign in to Cinessance on that device. You can check our article about downloading the Cinessance app for help setting up a new device.