Your Cinessance service charges
View your plan and monthly cost
Understand your billing date
As a member, you are automatically charged once a month on the date you signed up. Your Cinessance subscription is charged at the beginning of your billing cycle and can take several days to appear on your account.
Your billing date may be one day earlier due to time zone differences.
If the day of your billing date does not occur in every month (for example, the 31st), you will be billed on the last day of that month instead.
If you pay for Cinessance through a third party, your Cinessance billing date may vary from your provider's billing date.
Update your payment information
Print your Cinessance invoice
Sign in to your Account.
Under Membership & Billing, select Payment history.
Click on the date of the charge you wish to view. The link will open a printable invoice page for that specific charge. If you prefer to print all the charges within the last year, you can print the Payment history page.
Find answers to questions about taxes listed on your Cinessance invoice.
You can view your Cinessance billing information for up to one year. If you need billing information older than one year, please contact your financial institution.
Resolve payment issues
If there is a problem with your payment method, here are some of the most common causes with suggestions to resolve the issue.
Payment method was declined
If the bank or financial institution declined the charge:
Check that your payment information such as postal code, security code, expiration date are correct.
If you're still having trouble, make sure your payment method supports e-commerce transactions.
Payment method is not accepted
Investigate unexpected charges
Price is higher than expected
There are a few reasons you may be seeing a charge that is more than you expected.
Taxes - Depending on where you live, you may be charged taxes in addition to your subscription price.
Fees - In some countries, card companies may charge an extra fee for cross-border transactions. Some countries may change the currency to USD even though we charge in local currency.
Plan changes - If you or someone in your household upgraded your Cinessance plan, your bill will reflect the upgraded plan price.
Charged earlier than expected
If your billing date is scheduled for a day that does not occur in a given month (such as the 31st), you'll be billed on the last day of that month instead.
Multiple or unauthorized charges
As a Cinessance member, you are charged once a month on the date you signed up.
When you start your Cinessance account or change your payment method, you may see an authorization request that appears as a pending transaction on your statement. Authorizations are not charges, but may affect your available balance until your bank releases the funds in a few days.
If the authorization request consumed the available balance on your account, then we will be unable to process the Cinessance charge. If this happens, you will need to add funds to your account or use a different payment method.
If you are seeing multiple charges or charges that you believe to be unauthorized from Cinessance, follow these steps.