Seeing charges on your statement that don't seem right? Getting charged when you shouldn't be? See below for how to fix.
If you're seeing more than one charge on the same day and recently added a card to your account, one of them is likely an authorization hold.
Cinessance never collects the authorization amount.
It'll be removed automatically, usually in 8 days or less. Check with your bank to confirm when the funds will be released back to your available balance.
If you are seeing more than one charge and you didn't add your card recently, it may be one of the following:
You may have more than one account
You or someone who uses your account could have mistakenly opened another account. This can happen by mistyping the email address or using a different email to sign in. If this happened to you, please contact us at firstname.lastname@example.org.
Charged by Cinessance but don’t have an account
Still being charged after cancelling
Your account may have been restarted
If your account was canceled but you’re still seeing a charge, you or someone who was using your account may have accidentally restarted it.
Sign in to cinessance.com and do the following:
Cancel your account.
Select Cancel this subscription. Your account will close at the end of your current billing cycle, and you will not be charged again.
Change your password to prevent future access to your account.
Go to cinessance.com/my-account/details and change your password.
Still being charged after card expires
Your bank may have updated your credit or debit card information
Some banks automatically update credit or debit card information when a new card is issued. In some cases, your bank may also allow recurring charges to continue. You can update your payment information or cancel the account from your Account page.