You can see your billing history and the price and applicable taxes you will be charged in the Payment History section of your Account page.
Below you can find answers to commonly asked questions about taxes on your Cinessance subscription.
How tax rates are determined
Tax rates can vary by country, state, territory and city, and are based on the applicable rate at the time of your Cinessance charge. These amounts can change over time with local tax requirements.
Does the Cinessance price include sales tax?
The Cinessance advertised price does not include sales tax. If sales tax applies, it is listed separately on your monthly invoice.
You can sign in to your Account and follow these steps to view and print an invoice.
How to get an invoice for Cinessance charges
Your Cinessance invoice lists your Cinessance charges and applicable taxes. You can sign in to your Account and follow these steps to view and print an invoice.
Personal tax ID is not on your Cinessance invoice
For privacy reasons, we don't collect personal tax ID information during sign-up, so it is not listed on your Cinessance invoice.
Cinessance is for personal use and cannot be claimed as a personal or business expense, which is stated in our Terms of Use.
Charged the wrong tax amount
Streaming-only Plans
Tax for streaming-only plans is determined by the billing zip code.
Sign in to your Account and select Payment method. Make sure your billing zip code is correct. If not, update your billing zip code and the correct tax amount should be reflected on your next bill.
If you’re still being charged the wrong tax amount or need help updating your billing zip code, please contact us at help@cinessance.com.