If your TV show or movie loads slowly or you experience buffering or rebuffering, you may have a weak or unstable connection to the internet. Follow the troubleshooting steps for your device below to resolve the issue.
Computer
Make sure your network allows streaming
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Public Wi-Fi networks such as at school, work, or a hotel, sometimes block streaming video. If you're using a public network, check to make sure Cinessance is allowed.
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If you're using a cellular data network or a satellite internet connection, try a different network if you can.
Check your connection speed
If you're watching Cinessance from your computer or mobile phone or tablet, you can check your internet connection speed at fast.com.
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Using a web browser, visit fast.com.
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Wait for the test to complete, then make sure
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your internet speed meets our internet speed recommendations
Shut down your computer
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Shut down your computer through the menu:
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For Mac: At the top left, click the Apple menu > Shut Down.
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For Windows: From the Start menu, click Power > Shut down.
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For Chromebook: From the bottom right, click on the time > Sign out > Shut down.
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Leave your computer off for at least 10 seconds.
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Turn it back on, then try Cinessance again.
Restart your home network
For this step, make sure to leave your computer powered off and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.
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Turn off your computer.
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Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
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Plug in your modem and wait until the indicator lights are back to its normal state. If your router is separate from your modem, plug it in and wait until the indicator lights are back to its normal state.
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Turn your computer back on and try Cinessance again.
Try a different internet connection
If possible, connect your device to a different network, then try Cinessance again. Some examples:
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A different Wi-Fi network
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A network at someone else's house
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A mobile hotspot
If you can stream using a different internet connection, the problem might be with your home network setup. Check with whoever set up your home network to fix any potential issues.
If you're trying to stream on a work or school network, or public Wi-Fi, check with the network's administrator to make sure it supports streaming services such as Cinessance. If it doesn't, you won't be able to stream Cinessance TV shows or movies.
Improve your Wi-Fi signal
If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:
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Move your router to improve signal strength. Reception is best if the router is in a central location.
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Move wireless devices such as cordless phones or microwave ovens away from your router.
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Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.
What to do next
If you complete the steps above but still can't connect to Cinessance, contact your internet service provider. They can help you determine whether your router is set up properly.
Mobile phone or tablet
Make sure your network allows streaming
-
Public Wi-Fi networks such as at school, work, or a hotel, sometimes block streaming video. If you're using a public network, check to make sure Cinessance is allowed.
-
If you're using a cellular data network or a satellite internet connection, try a different network if you can.
Check your connection speed
If you're watching Cinessance from your computer or mobile phone or tablet, you can check your internet connection speed at fast.com.
-
Using a web browser, visit fast.com.
-
Wait for the test to complete, then make sure your internet speed meets our internet speed recommendations.
Turn your device off, then back on
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Turn off your Android phone or tablet by holding down the power button.
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Confirm that you want to turn off your Android.
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To turn your Android back on, press the power button again.
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Try Cinessance again.
Restart your home network
For this step, leave your device and all of your home network equipment powered off and unplugged as a group for 30 seconds before plugging each device back in one by one.
-
Turn off your mobile device.
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Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
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Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
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Turn your device back on and try Cinessance again.
Try a different internet connection
If possible, connect your phone or tablet to a different network. For example:
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Try to connect to a different Wi-Fi network in range of your device.
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Try to connect at someone else's house.
If you're able to watch Cinessance using a different internet connection, check with whoever set up your home network to make sure it's configured properly.
Improve your Wi-Fi signal
If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:
-
Move your router to improve signal strength. Reception is best if the router is in a central location.
-
Move wireless devices such as cordless phones or microwave ovens away from your router.
-
Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.
What to do next
If you complete the steps above but still can't connect to Cinessance, contact your internet service provider. They can help you determine whether your router is set up properly.