Did you receive an email or text (SMS) requesting your Cinessance account email, phone number, password, or payment method? If so, it probably did not come from us. Here are some tips to identify and handle a suspicious email or text and keep your account safe.
How do I know if an email or text is actually from Cinessance?
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We will never ask you to enter your personal information in a text or email. This includes:
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Credit or debit card numbers
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Bank account details
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Cinessance passwords
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If the text or email links to a URL that you don't recognize, don't tap or click it. If you did already, do not enter any information on the website that opened.
What should I do if I received a suspicious email or text?
Scammers can’t get information from you unless you give it to them. So don’t click any links in the messages or reply to them.
Suspicious emails
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Don’t click any of the links or open any of the attachments.
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Forward the email to phishing@cinessance.com
NOTE:If your email is rejected when you forward it, it means we have already received a copy of the phishing message. You don't need to do anything else except delete the email or message. -
Delete the email.
Suspicious text messages (SMS)
iPhone, iPad, iPod Touch
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Tap and hold the message that you want to forward.
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Tap More... and then the Forward arrow
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Enter phishing@cinessance.com.
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Tap Send
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Delete the message.
Android
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Tap and hold the message that you want to forward.
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Tap More
and then Forward. -
Enter phishing@cinessance.com.
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Tap Send
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Delete the message.